Classic TWS Help Menu

Instructions

The Classic TWS Help Menu allows you to view help options such as Customer Service, Video Tutorials, Status Monitors, etc.

Menu Command Description
Show Help Opens our Trader Workstation (TWS) FAQ Library.
Guides and Documentation

  • Mosaic Quick Tour - Opens the IBKR Campus home page where you can browse Courses, News, Webinars, Podcasts, etc.

  • Platform Overview - Opens the IBKR home page where you can view more information on our TWS platform.

  • Online Users’ Guide - Opens the Trader Workstation (TWS) User Guide

  • Tutorials - Opens the suite of tours that focus on specific TWS tools and features.

  • Algo Documentation Center - Displays information on our order types and algos, including ScaleTrader and Accumulate/Distribute.

  • Release Notes - Opens the TWS Release Notes page.
Customer Service

  • Customer Service Info - Displays the Client Service information web page.

  • Customer Service Chat - Connects you to the live chat accessed from within Portal.

  • Open Message Center - Opens the Client Service Message Center within Portal.
Features Poll Use the Features Poll to suggest new features and to vote on suggestions made by other clients.
Video Tutorials Opens the IBKR Webinars page where you can view and watch Video Tutorials.
FAQs Opens the Frequently Ask Questions pop-up where you can search and browse FAQs.
News@IBKR Opens a pop-up with links to view additional information on products, announcements, and news.
Show Hotkey Popup Opens the Hotkey Popup window which provides specific key combinations that allow you to rapidly create and transmit orders to the marketplace.
Troubleshooting

  • Upload Diagnostics - Upload logs for review with an IBKR client services representative.

  • Enable Verbose Logging - Enable Verbose Logging in TWS. Enabling this option will increase the size of the logs produced.

  • Enable HMDS Logging - Enable HMDS logging in TWS. Enabling this option will increase the size of the logs produced.

  • Diagnostics - View TWS Logs, API Logs, JxBrowser Logs, and TWS Layout / Settings Logs.

About Trader Workstation... Display TWS version and other information.

 

Additional Resources

Learn About Trader Workstation at IBKR Campus

Visit the Trader Workstation Website