Activating a Passkey

Instructions

Supported Passkey Options

You can activate and store your passkey on your mobile devices (iPhone, Android phones) or on dedicated physical authentication keys (FIDO2 compatible - YubiKey, Google Titan, Token2, etc.)

Mobile Devices:

  • iPhone (iOS 16 or later)

  • Android phones (Android 9 or later)

Physical Security Keys - FIDO2 compatible (non-exhaustive, suggestion list):

  • YubiKey

  • Google Titan

  • Token2

  • Other FIDO2-certified hardware keys

Password Managers with Passkey Support (non-exhaustive, suggestion list):

  • 1Password

  • Bitwarden

  • NordPass

  • Proton Pass

  • Built-in password managers (iOS Passwords, Google Password Manager, Samsung Pass)

Note: Bluetooth must be enabled on the phone when you register or use passkeys.

You can register a passkey through the Client Portal.

  1. Log in to Client Portal

  2. Click on the User ("Head and Shoulders” icon in the top right corner) Settings → Security → Security Login System (SLS)

  3. The 2FA registration widget will appear

  4. Select the "Passkey" tab

  5. Choose your registration method: with a Mobile Devices/Password Manager or a Physical Device (see detailed instructions below)

  1. In the 2FA registration widget, click on the "Passkey" tab.

  2. Give your passkey a descriptive name in the "Name your device" section and click on "Register".

    Passkey in Portal for SLS

  3. Select the option "iPhone, iPad or Android Device" to activate the Passkey on your preferred device (avoid using devices that will not be readily available to you, such as tablets).

    Choose Device for Passkey in Portal

  4. On your mobile device (iPhone or Android), open your Camera app and point the camera at the QR code displayed on your computer screen (make sure Bluetooth is enabled on your device).

    Scan QR Code for Passkey in Portal

  5. Once your device is connected, tap on "Register/Create Passkey".

    Create a Passkey in Portal

  6. You will be prompted to verify your identity using Face ID, Touch ID, fingerprint, or your device PIN. Complete the verification.

  7. After successful verification, a "Successful Registration" confirmation will appear on the web page.

  8. Your software passkey is now registered and ready to use as a 2FA method.

  1. In the 2FA registration widget (see section Passkey Menu above), click on the "Passkey" tab.

  2. Give your passkey a descriptive name in the "Name your device" section and click on "Register".

  3. Select "Security Key".

    Select Security Key in Portal

  4. Insert your physical security key into your device's USB port (or hold it near your device for NFC-enabled keys) and enter your PIN when asked.

  5. Touch the button or sensor on your security key.

  6. Wait for the "Registration Successful" confirmation message.

  7. Your hardware security key is now registered and ready to use as a 2FA method.

Enable biometric protection for your mobile passkeys

Your passkeys are automatically protected by your device's security features (Face ID, Touch ID, fingerprint, PIN, or pattern). We strongly recommend:

  • Keep your device lock screen enabled at all times

  • Use strong biometric authentication (Face ID, fingerprint) rather than simple PINs when possible

  • Enable automatic device lock after a short period of inactivity

  • Never share your device PIN or biometric data with anyone

Use cloud-synced passkeys for convenience

Several passkey providers offer cloud synchronization, which automatically makes your passkey available across multiple devices (non-exhaustive, suggestion list):

  • iCloud Keychain (for Apple devices): Syncs passkeys across all your Apple devices signed in with the same Apple ID

  • Google Password Manager or Samsung Pass (for Android/Chrome): Syncs passkeys across all devices signed in with your Google or Samsung Account

  • 1Password, Bitwarden, NordPass, Proton Pass: Sync passkeys across all platforms where you use these password managers

This eliminates the need to register separate passkeys for each device and provides automatic backup.

 

FAQ: For more information on this topic, please visit our Frequently Asked Questions.

 

Additional Resources