Live Chat
Instructions
Client Service Live Chat lets you communicate directly with a Client Service representative in real time. Because it is authenticated and uses secure communications, staff are able to provide account specific information in a secure manner. Transcripts are available on demand. We recommend using the Client Service Live Chat for funding/banking and account application inquiries.
Access Client Service Live Chat
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Click Help > Support Center > Chat Room. You will be asked to select a topic and a sub topic before being connected to a live Client Service representative.
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In the Client Service Live Chat window, select a category from the Category list. This is the subject on which you are seeking assistance.
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Select a subcategory from the Sub-Category list.
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Select your language by clicking the language drop down menu.
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Click Enter Chat.
A Client Service representative will appear online in a few moments
Additional Resources
Learn About the Support Center at IBKR Campus
Learn About the Portal Interface at IBKR Campus