Although the default method for order submission is intended to be direct entry by the client into either the TraderWorkstation, Client Portal or the Mobile App execution platforms, we will provide broker assistance for select trades in the circumstances outlined below:
Large or Complex Orders - clients who trade large or complex orders having a trade size of at least 100 option contracts or 10,000 shares may wish to use the specialized services of our Broker Assisted Block Desk. The Broker Assisted Block Desk handles both opening and closing orders and is staffed to provide immediate access with no phone queue or wait time. Note that trades executed through this desk are subject to commission rates which are greater than the published rates for self-directed orders. As rates vary by product type and listing exchange, we recommend that you contact the desk directly at 1-203-618-4030 for specific pricing details. For additional information, please refer to the website link titled 'Broker Assistance' below.
Emergency Closing Orders - in the event the client is temporarily unable to access the trading platform and needs to close a position, assistance may be obtained by contacting the Closing Order Desk of one of our Client Service Centers. It should be noted that this service is provided solely to accommodate closing trades and is associated with a Telephone Order commission surcharge. The amount of this surcharge varies by the Base Currency of the account with USD based accounts subject to a $30 surcharge (in addition to regular stated commissions).