How to Upload a Diagnostic Bundle From Our Trading Platform


Some support related issues require diagnostics files and logs to be uploaded along with screenshots. The information will help our team to investigate and resolve the issue that you are experiencing.

This article will help you with detailed steps on how to upload diagnostics files and logs from our various trading platforms.

Note: We do not monitor the diagnostic bundle repository throughout the day. Should you spontaneously decide to upload a diagnostic bundle, without being instructed by us, please inform our Client Services via Message Center ticket or phone call otherwise your error report will go unnoticed.

Please click on one of the tabs below, according to the platform you are using: