PIN Guidelines

The IB Key PIN protects your security app from unauthorized access and we would recommend taking a moment to set a secure sequence of characters for it by following the guidelines below:

  1. Do not use your own date of birth.

  2. Do not use the date of birth of your children or any other immediate family member.

  3. Do not use parts of your personal or business address, such as street number, ZIP and/or Postal Code.

  4. Do not use any part of your Citizen ID (such as SSN or ID document number).

  5. Do not use phone numbers.

The PIN must be at least 4 and up to 6 characters (digits only).

If you have forgotten your IB Key PIN, please call us toll free at 1-866-532-4654 (US) or 1-801-559-2140 (International) or visit Customer Services.