PIN Guidelines

Certain security devices used for accessing your account require the creation of a numeric or alphanumeric PIN code at the point of request or activation.

The PIN is intended as an additional layer of protection as it effectively prevents unauthorized individuals who may inadvertently come into possession of your device from operating it. It’s therefore important to select a PIN which you can easily remember, yet which is difficult for others to guess.

Outlined below are a series of guidelines or best practices to be taken into consideration when creating your PIN:

  • Do not use your own date of birth

  • Do not use the date of birth of your children or any other immediate family member

  • Do not use parts of your personal or business address, such as street name and number, ZIP and/or Postal Code

  • Do not use any part of your Citizen ID (such as SSN or ID document number)

  • Do not use phone numbers

For the non-numeric part of the PIN, avoid using:

  • Your, your family's or relatives initials, the name of your city or of sports teams

  • Your, your family's or relatives first and/or last names

We recommend including lower and upper case letters and numbers.

A common way to construct a memorable PIN that corresponds to those requirements is to construct a sentence and then use the first letters of its words.