Trouble Shooting

View or upload diagnostic logs for review with an IBKR client services representative. To do so, please take the steps outlined below.

Instructions

  1. Click the Support Center menu in the bottom left corner of your screen.

    The support center menu

  2. Click Trouble Shooting.

  3. Click View/Upload Logs.

    The trouble shooting view/upload logs menu.

  4. Select the log days you would like to send and press View.

    Selecting the log days to view

  5. Provide a reason for uploading the diagnostics and press Send.

    Provide a reason for uploading the diagnostics

  6. A client service representative will review your logs.

 

Additional Resources

Learn About the IBKR Desktop Interface at IBKR Campus

Visit the IBKR Desktop Website