Using Mobile Authenticator App to Log In

Instructions

In this guide we will cover the use of the Mobile Authenticator with several apps. However, note that the procedures outlined here are applicable to a number of other apps with minimal differences.

If you have not yet activated the Mobile Authenticator app for your IBKR login, please refer to this page for instructions: How to activate a Mobile Authenticator app.

Using your Mobile Authenticator app to login

    1. Enter your username and password into the Trading Platform or Portal login screen and click Login.

    2. You will be asked for a "Mobile Authenticator App Code".

      Entering authenticaion code using the Mobile Authenticator App

    3. Tap the "Microsoft Authenticator" icon on your mobile device.

      The Microsoft Authenticator app logo

    4. You may be asked to unlock the app screen with your Fingerprint / FaceID. Once done, the app will display the current code for your IBKR Login.

      The Microsoft Authenticator code generated.

    5. Enter the current code in the field "Mobile Authenticator App Code" on the Trading Platform or Portal login screen and click Login.

      Note: If the code validity countdown (the value in the small circle, next to the code) shows only a few seconds remaining, please wait for a fresh code to appear.

       

      Logging in using the Mobile Authenticator code.

    6. If the code has been accepted, you will be logged in.

    1. Enter your username and password into the Trading Platform or Portal login screen and click Login.

    2. You will be asked for a "Mobile Authenticator App Code".

      Entering authenticaion code using the Mobile Authenticator App

    3. Tap the "Google Authenticator" icon on your mobile device.

      The Google Authenticator app logo

    4. You may be asked to unlock the app screen with your Fingerprint / FaceID. Once done, the app will display the current code for your IBKR Login.

      The Google Authenticator code generated on the app.

    5. Enter the current code in the field "Mobile Authenticator App Code" on the Trading Platform or Portal login screen and click Login.

      Note: If the code validity countdown (the value in the small circle, next to the code) blinks red and shows only a few seconds remaining, please wait for a fresh code to appear.

       

      Logging in using the Mobile Authenticator code.

    6. If the code has been accepted, you will be logged in.

    1. Enter your username and password into the Trading Platform or Portal login screen and click Login.

    2. You will be asked for a "Mobile Authenticator App Code".

      Entering authenticaion code using the Mobile Authenticator App

    3. Launch your favorite Password Manager application. You may be asked to unlock the app screen with your Fingerprint / FaceID.

    4. Locate the IBKR login entry you created during activation. It may be directly under your Favorites or you can search for it. Then tap on the item to open it.

      The generic password manager

    5. The app will display the current code for your IBKR Login.

      The generic password manager one time password

    6. Enter the current code in the field "Mobile Authenticator App Code" on the Trading Platform or Portal login screen and click Login.

      Note: If the code validity countdown (the value in the small circle, next to the code) is red and shows only a few seconds remaining, please wait for a fresh code to appear.

       

      Logging in using the Mobile Authenticator code.

    7. If the code has been accepted, you will be logged in.

FAQ - Issues & Solutions

  1. The codes generated by my Mobile Authenticator are not accepted.

    Please make sure that the process of entering the codes in the login screen does not exceed the code validity time window (30 seconds). Also, it is best not to use a code which is about to expire, but instead wait for a fresh one. If the code is, nevertheless, rejected, please check that your device's internal clock is correct and automatically synced with the current time, as follows:

    • On iOS devices, you can enable this function from Global Settings > General > Date & Time. Please make sure the switch "Set Automatically" is active and that the correct Time Zone is selected.

      The Mobile Authenticator date & time settings iOS

    • On Android devices you can enable this function from Global Settings > System > Advanced > Date & Time. Please make sure the switch "Automatic Date & Time" is active and that the correct Time Zone is selected.

      The Mobile Authenticator date & time settings on Android.

      Note: On the Google Authenticator app for Android, you additionally need to use the function "Sync Now" that is found within the app Settings → Time Correction for codes.

       

      The Mobile Authenticator time synch

 

Additional Resources