Reactivating IBKR Mobile - IB Key

Instructions

If you have purchased a new phone or reinstalled the IBKR Mobile app, you can reactivate the IB Key Authentication without having to contact Client Services if:

  • You are still able to receive Text messages (SMS) on the same mobile phone number that you used when you activated the IB Key Authentication for the first time.

Select your device for instructions on reactivating the app.

Launch the IBKR Mobile app.

  • Tap Recover Setup.

    The IB Key recover setup on the Android Phone.

  • Review the recovery directions and tap Continue.

    The recovery directions for the Android Phone.

  • Enter your credentials and tap Initialize Recovery.

    The IB Key initialize recovery page for the Android Phone.

  • Your Activation Token will be sent to your phone via text (SMS) message.

    IB key enter activation code & pin for Android Phone.

    • Enter the activation token.

    • Some phones may also require that you enter the security element you originally used to secure the app (e.g., fingerprint, face scan, PIN code, etc.)

  • Click Submit.

  • If successful, you will receive a confirmation message.

    The IB Key sucessfully activated screen on the Android Phone

  • Tap Continue to finalize the procedure.

You are reactivating IBKR Mobile - IB Key on a different phone because you have replaced the device or want to transfer the IB Key Authentication to a different phone.

  • Open the IBKR Mobile App.

  • Tap I have an Account.

    The IBKR mobile I have an account menu on the Android Phone.

  • Enter your username and password.

    The IBKR Mobile login screen for the Android Phone.

  • Tap Log In.

  • Select IB Key.

    The select two factor authentication page on Android phone.

  • Tap Migrate IB Key.

    The migrate IB Key options for the Android Phone.

  • Confirm the selection by tapping Migrate IB Key again.

    The migrate IB Key page on the Android phone.

  • Review the instructions and tap Continue.

    The IB Key migrate directions for the Android Phone.

  • Enter your username and password.

    The IB Key migration login on the Android Phone.

  • Tap Log In.

  • Your Activation Token will be sent to your phone via text (SMS) message.

    The enter activation token on the Android Phone.

  • Enter the activation token.

  • Click Verify.

  • Choose a PIN of your preference (between 4 and 6 digits only) and enter it into the PIN field.

    The IB Key migration enter pin for the Android Phone.

    • Re-enter the PIN in the Repeat PIN field to confirm it.

  • Tap Activate.

  • If successful, you will receive a confirmation message.

  • Tap Done to finalize the procedure.

 

Additional Resources