Transaction Status & History

Instructions

The Transaction Status & History page lets you view information about cash deposits, cash withdrawals, inbound and outbound position transfers and internal transfers for your account or for a client or sub account that you manage.

  1. Click Transfer & Pay > Transaction Status & History.

    • Alternatively, click Menu in the top left corner > Transfer & Pay > Transaction Status & History

      Image of the transaction status & history panel in Portal.

  2. By default, the Transaction Status & History page shows all of your funding transactions for the past ten days. You can adjust that up to the past 90 days by entering a date range at the top of the page.

  3. You can also change the sort order by clicking any column heading.

    For example, you can show transactions by date in descending order or ascending order.

  4. Search for a specific transaction by Account ID, Account Title, Transaction Type (deposit, withdrawal, etc.), Transaction Method (check, wire, etc.), or Status by typing the search criteria in the Search field then clicking the magnifying glass icon. Search is not case-sensitive.

    For example, Type "Bill pay" in the Search field, then click the magnifying glass icon.

    Image of the search for a specific transaction panel in Portal.

  5. Filter the Transaction History by Transaction Type, Method or Status.

    • Click the filter button on the left. For example, click Method.

    • Click the filter criteria as required. A check mark appears next to your selected criteria. For example, to filter the Transaction Status & History by Bill Pay transactions, click Bill Pay under the Method filter.

      Image of the filter transaction history panel in Portal.

  6. Click Apply.

    The screen updates to display only those transactions for the selected period that match your search criteria.

    Image of the filter transaction history results.

    To undo your filter, click the filter criteria again and remove the check mark, then click Apply.

  7. To print the Transaction History as currently displayed, click the Print icon located in the top right corner of the page.
  8. To export your Transaction Status & History to an XLS file (Microsoft Excel-compatible), click the Export icon located in the top right corner of the page. You will be prompted to save or download the .XLS page to your computer (depending on your web browser). Once saved, you can open that file in Microsoft Excel.
  9. Click the Configure (gear) icon in the top right corner to configure the Transaction Status & History to display additional information, including Account ID, Account Title and Method.
  10. Select the additional fields you want to display.
  11. Click Apply.

    Image of the filter additional transactions panel in Portal.

  1. Click anywhere on a transfer row. Details for the transaction appear in a pop-up window.

    Image of the transaction details page in Portal.

  2. From the transaction detail pop-up window, you can perform any of the following operations:
    • Cancel any transaction that has a status of Pending by clicking Cancel. Click Yes to confirm the cancellation.
    • In some cases, you may need to modify a deposit notification before any funds have actually been moved. You can modify any check or wire deposit notification that you have already submitted that has a status of Pending.
    • Print the transaction details by clicking Print.
    • Stop payment on a check withdrawal.
  3. Close the pop-up window by clicking the x icon in the upper corner.

    Note: Do not click the Cancel button unless you want to cancel the transaction.

 

Additional Resources